Refund and return Policy
Refunds are issued at the discretion of the company management within 7-days period after date of purchase of iptv subscription. In your claim, please, include explanation of reasons for a refund, and your order information. Prior to ordering, please, make sure you have carefully read and understood the product's system requirements.
If you are not sure about product compatibility, or have questions about product features, please contact our Client Support Service. All inquiries are free of charge. Upon confirmation of your request for a refund, you must also destroy all copies of the software you may have made or stored in any place, as well as uninstall the software from any computers owned or controlled by you where you have installed the software.
All licenses you may have to use the software will be immediately terminated, and any further use of the software will be an infringement of copyrights as well as other intellectual property rights. No refunds are issued for provided services (including product installation, customization and software development) if provided services meet predefined specifications.
OUR MAG IPTV BOX comes with a one year warranty ,It means that if your box stops working because of a hardware’s defect, we will Fix it or replace it for free. However, damages caused by power, heat, wrong handling, and spilled liquids or similar is not covered. If you are not satisfied with our service, you may return THE MAG BOX to us within one week of its arrival and get a full refund once we receive the box undamaged. You will have to cover the shipping expenses yourself.
You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper, the time it takes us to process your return once we receive it, and the time it takes your bank to process our refund request (5 to 10 business days).